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FAQS

CONTACT/FAQS

Welcome to our shop!
 
We want your shopping experience to be a most happy one! We wish to see you join the 1000's of satisfied repeat buyers, so here is some important information along with frequently asked questions:
 
CONTACT INFO:  Phone number :1-250-292-8070 Monday to Friday 12 noon to 5:30 we are on Pacific time
 
  or E-mail: antiques@nethop.net
 
 
DO WE SHIP WORLD WIDE?
 
Yes! We certainly do, you pay only one shipping rate regardless of how many items you purchase!
 
 
PAYMENT METHODS ACCEPTED?
 
We accept directly the following  credit cards- 
 
American Express, Visa, Mastercard, we do NOT accept Discover Cards. 
 
 
WHEN WILL I GET MY PACKAGE?
 
We usually ship within 3 business days but sometimes it can  take longer due to the volume of orders we receive. Because we are a small company it does take time to process orders and we work on business days (Monday to Friday). So shipping from the time you place your order can take from 1  to 10 business days.  Regarding delivery times, although we have no power over postal systems,  we have found that  most orders are received within a week for North America, for our International customers it can be 6-14 days depending upon the location. We have been very surprised  that our UK  and French customers receive their packages in 6-8 days.  If you need it quickly, please let us know and we will try to do our best .
 
 
HOW TO RESIZE A PATTERN?
 
http://www.sovintagepatterns.com/Pattern-Grading-Instructions_b_13.html
also:
 http://sensibility.com/blog/tips/how-to-resize-a-pattern/
   
DO YOU HAVE LAYAWAYS?
 
Yes! We offer a Lay-Away plan. It is extremely important to read and understand the Layaway Plan agreement.
Layaway Plan Duration: 2 months
Payment Frequency: Monthly
Down Payment Required: 33 1/3%
Returns Accepted: No
Down payment applies to the percentage of the order total, including shipping and tax.
Exchanges Accepted: No
Cancellation Fee: No Payments Refunded .
If you have any questions, please clarify before ordering.  
 
 
 RETURNS?
 
As is tradition with vintage items, all sales are considered final. Once an order is placed we cannot honor a cancellation. We do not accept returns nor are we responsible for postal/customs delays.
International customers are responsible for any custom /duty fees. Vintage and antique items are sold in "as-found" condition and all sales are considered final. Most of our items are vintage so keep this in mind when it comes to the item's condition. We try to describe every item sufficiently and with clear images so there are no surprises . Please contact us with any questions before purchasing items if you are unsure.
 
No cash refunds are available for Gift Certificates.
 
MAY I CANCEL ?
 
If an order is cancelled  before its shipped out, a restocking charge of 35% will be ascessed on the purchase price, the shipping/handling is not refunded, this helps us absorb the cost in tying up desirable inventory and initiating the process such as our employees taking the time removing the pattern/s  from our inventory, packaging so it will be ready for shipping, labeling the package , having our employees take the time to relist the item/s, merchant services fees-it costs us to process credit cards and  we also get charged to refund a credit card purchase.
 
 

Refunds and Exchanges

Vintage and antique items are sold in "as-found" condition and all sales are considered final. Most of our items are vintage so keep this in mind when it comes to the item's condition. We try to describe every item sufficiently and with clear images so there are no surprises . Please contact us with any questions before purchasing items if you are unsure.

We frown upon cancellations, because we actually run a registered business, its time consuming and costly to cancel a sale . In the rare case you require to cancel a sale, if the order has been shipped or a textile has been cut to a specific yardage, we cannot honor a cancellation. 
Layaways are all sales final . If you are unable to complete the layaway we will refund the payments in a form of of a shop credit only. Deposits are non refundable.
Thank You for understanding.

 

Additional Policies and FAQs

Everything antique or vintage will have normal vintage wear, please view the images. As computer monitors differ, colors may also vary slightly. Please contact me with any questions before purchasing items if you are unsure.
Please note: Import duties, taxes/VAT/GST and any other country's import fees or charges are not included in our item price or shipping cost. These charges, if applicable, are the buyer's responsibility. This policy hereby supersedes any other verbiage in our listings.

 

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